Keymer processes parent fees via credit card payments or parents can directly deposit into Keymer’s bank account. See attached form for payment options. Please fill out and return your child/children’s enrolment forms.
Your child’s attendance
CCS
Management systems – Systems are in place to manage risk and enable the effective management and operation of a quality service.
Parents fully understand fee payment procedures and requirements and pay their childcare fees on time.
Orientation for Children Policy
Privacy and Confidentiality Policy
Enrolment
Our childcare fees are outlined in our fee schedule which is available from our office/administration area. Please note our fees may change from time to time.
Fees must be paid by the day you have nominated and:
Due to administration costs incurred by the service, dishonoured payments will incur a charge of $10.00 will be billed to your account.
We will issue monthly if requested Statements which include child/children’s full name/s, date of care, date of payment, daily and weekly hours of care, absences, hourly fees and hourly and daily fee totals and the number of hours fees were reduced (e.g. by Child Care Subsidy) and total reduction amount. (Parents’ My Gov accounts will also have how much care families have received and how much Child Care Subsidy has been paid.)
Invoices for fees payable in a period will be issued weekly. If families pay more than the fee amount required at the time, change will not be given but will be credited to the family’s account.
Families who do not collect their child before we normally close for the day may be charged a late fee $10 for the first 10 minutes or part thereof, and $1 per minute after they arrive past our closing time. This fee covers the cost of employing the staff required to supervise a child outside our operating hours. It may be waived at the discretion of the Nominated Supervisor.
Should you wish to end your child’s place at the service, or should management make the decision to terminate your child’s place, 2 weeks written notice is required from the ending/terminating party. If you do not provide this notice, you will be charged 2 weeks fees. Children must also be signed in and out by parents/guardians on the last scheduled day of their attendance for the Child Care Subsidy to apply. If this does not occur families are required to pay full fees.
The Office Staff will issue a Friendly Fee Reminder by email or phone if the fees are not paid by the date nominated.
You will have 24hrs to pay the account in full.
If the account is unpaid within the 24hrs unfortunately your child’s place will be terminated immediately until full payment is made.
If families are having difficulty making fee payments, they should immediately speak with the nominated supervisor to discuss fee payment arrangements. Information provided by families will be treated as strictly private and confidential.
In cases of non-payment of fees, where the service is unable to contact families about the debt, or families do not meet agreed arrangements for repayment of the debt and ongoing payment of fees:
the Nominated Supervisor may immediately suspend or terminate the child’s place at the service. Families will be advised of this action in writing.
Where families do not meet agreed on payment plans, and an outstanding debt remains, the Nominated Supervisor may use their discretion to engage a third-party agency to recover the outstanding amount. The cost of this action may be added to the debt owed.